Community Guidelines

Hi, and welcome to the All Ride School community.

All Ride School brings together riders, instructors and enthusiasts around one shared thing: gliding. Whether you practise on the sea, in the mountains or in the city — Kitesurfing, Wingfoiling, Surfing, Skateboarding, Snowboarding, Skiing or any other related discipline — you are part of a community that shares simple values: passion, transmission, respect, and the conviction that our playgrounds are worth protecting.

We have one phrase that sums it all up:

No playground, no ride.

Without the sea, without the mountain, without the street, without the elements that make our practice thrill, we have nothing left to ride. Respect for these spaces, for the people who inhabit them, and for the planet that offers them to us, is part of our DNA.

This Community Guidelines describes the spirit in which you are invited to use All Ride School and to interact with other members of the community. It does not replace the legal conditions that govern the Services (Terms of Use, Terms of Sale, Privacy Policy) — it complements and illustrates them, setting out the concrete values that make the difference between a platform and a living community.

The Charter applies to all users of the platform, riders and instructors alike, wherever they are in the world. It covers all your interactions and posts within All Ride School: your profile, your recorded sessions, the photos you share, the reviews you post, your private messaging exchanges, your dialogue with your AI Coach, and any other form of interaction offered by the Services.

• Safety first. Our practice involves an inherent element of risk. No one progresses by getting hurt. No one becomes a better rider by putting others in danger.

• Respect at all times. Respect for yourself, for other practitioners, for the spots, for the environment, for common rules. Respect is non-negotiable.

• Authenticity. Be yourself on All Ride School. No fake profiles, no cheating, no manipulation of reviews or levels. The credibility of the community rests on everyone’s sincerity.

This Charter forms part of the contractual framework of All Ride School alongside the Terms of Use, the Instructor Terms of Sale , and the Privacy Policy. In the event of a breach, the moderation and sanction measures provided for in Articles 10 and 15 of the Terms of Use may be applied under the conditions they specify.

This Charter is liable to evolve under the conditions specified in Section 8.

Our practice exposes us to powerful elements: the sea, the mountain, the tarmac. Before respecting others, start by respecting yourself.

Performance is worthless if it costs you your health. Know your real level — the one you truly master, not the one you would like to have. Assess the conditions before committing. Take into account the views of locals, rescue services, forecasts, and the instructors present on site.

Nothing on All Ride School — neither a trick to record, nor a score to beat, nor a session to validate, nor a photo to share — justifies taking a disproportionate risk. The best session is the one you come back from in one piece.

Concretely: if you hesitate to enter the water, to descend a slope, to commit to a trick: listen to that hesitation. If you feel tired, injured or distracted, rest. Your goals will wait for you tomorrow.

Gliding is not a competition you wage against others. It is a personal journey, at your own tempo. Compare yourself to yourself from yesterday, not to others.

All Ride School gives you tools to track your progress — sessions, achievements, levels, AI Coach advice. Use them as reference points, not as verdicts. Rest, recovery, off days are as much a part of the practice as the days when everything flows.

On All Ride School, certain information about you is visible to other users, according to the rules described in Section 3.1 of the Privacy Policy.

If you are a rider, your profile is semi-visible: it can only be consulted by other users connected to the application, and it is not accessible on the open web nor indexed by search engines. Your detailed sessions (precise location, conditions, tricks, feelings, photos) are private by default, visible only to you.

If you are an instructor, your profile is public: it is visible in the application, in the All Ride School web directory, and liable to be indexed by search engines.

These rules apply regardless of you. However, you remain in control of what you choose to add to your profile, your sessions, your reviews or your photos. Stay vigilant: what you actively post may be seen more widely than you imagine, according to the rules applicable to your account type.

Concretely: if you post a photo of a session, check that it does not unintentionally reveal the precise location of your home, a little-known spot you want to preserve, or the identity of people who have not consented to appearing.

All Ride School is above all a community of people who share a passion. Screens can give the impression that you are talking to avatars, to numbers, to profiles. That is false. Behind every profile there is a human being — with their story, their doubts, their progress, their off days.

Kindness by default. In your messages, in your reviews, in the comments you may leave, in your exchanges with your AI Coach, be the respectful version of yourself.

No harassment, no threats, no personal attacks, no gratuitous disparagement. Shared passion does not justify aggressiveness. If an exchange gets out of hand, step back, close the application for a while, or use the reporting tools described in Section 6.

Concretely: if you would not write this message to someone face to face, do not write it in a private conversation, in a review, or in a session description either.

You were a beginner yourself once. You had your first falls, your first missed tricks, your first sessions where nothing went as planned. When you interact with someone who is starting out, who falls, or who enthusiastically shares a pride that seems trivial to you: encourage, do not humiliate.

Everyone’s progress nourishes the community. A learning platform only makes sense if learning is welcome there, in all its forms — including clumsy, slow, hesitant ones. An instructor is also someone who remembers being a student. An experienced rider is someone who remembers their first time.

Concretely: do not mock a basic trick shared with pride, a fall video, a clumsy review, a message that asks a naive question. Encourage if you can. Help if asked. And if you have nothing constructive to say, move along.

All Ride School welcomes all people who share the passion for gliding, without distinction. The richness of the community rests on its diversity.

You do not have to treat others differently, nor attack them, on the basis of their ethnic or national origin, their age, their religion or beliefs, their sexual orientation, their sex, their gender identity or expression, their disability, their state of health, their physical appearance, their migration status, their socio-economic situation, or any other characteristic relating to their personal identity.

This requirement applies regardless of the opinions you might otherwise hold: on All Ride School, respect for others is unconditional.

We tolerate no hate speech on the platform. This includes: direct attacks, degrading content, incitement to discrimination or violence, and the dissemination of hateful stereotypes against persons or groups on the basis of the characteristics listed in Section 2.3.

Accounts disseminating this type of content are sanctioned according to the graduated scale described in Section 6, and may be subject to definitive termination under the conditions of Article 15.2 of the Terms of Use.

What other riders or instructors share on the platform belongs to them. Do not capture, disseminate, or re-publish elsewhere without their consent — whether it be photos, private messages, sessions, contact details, or any other personal information.

Doxxing — the publication of someone else’s personal data with the intent to harm or harass — is strictly prohibited. What belongs to someone else’s private sphere stays there, unless the person concerned

explicitly consents. Concretely: if you share the photo of a group session, ask yourself whether all identifiable people in the image agree to appear on your profile. If you receive a private message, keep it private.

Our practice takes us into spaces that do not belong to us. The sea is shared with other users, with wildlife, with local communities that live off fishing, tourism or conservation. The mountain is governed by access rules, trails, protected areas, hunting seasons, refuges. The city is framed by by-laws, uses shared with pedestrians, shopkeepers, residents. None of these spaces is neutral, and none is owed to us.

You are responsible for complying with the rules applicable to your practice and to your use of All Ride School, in your country of residence as well as in the countries where you practise. This includes, without limitation, the rules relating to safety, access to spaces, traffic, substance consumption, and the sale of goods or services.

All Ride School cannot be used to facilitate, organise or promote illegal activities. The platform is not a refuge where the law would not apply: what is illegal outside All Ride School is equally illegal on All Ride School.

This section has its slogan, and it holds in four words:

No playground, no ride.

Without the waves, without the slopes, without the streets, we have nothing left. Preserving our playgrounds is not an option — it is a condition for the survival of our practice. This involves gestures that should not need to be written down, but that deserve to be recalled:
• leave behind no waste, no damage, no unnecessary trace of your passage;
• respect protected areas, marked trails, nesting periods, hunting seasons, private access points, municipal by-laws;
• do not knowingly disseminate information that could endanger a little-known spot, its biodiversity, or its balance with the local community;
• support, when you can, local preservation initiatives — associations, clean-ups, conservation, funding for safety.

All Ride School is part of an ecosystem larger than the platform. What you share on it has an impact, upstream and downstream. Choose it consciously.

On all spots, at all levels, in all disciplines: you are not alone, and you are not at home. Other practitioners share the same waves, the same slopes, the same streets, sometimes for far longer than you. The unwritten rules that govern coexistence between practitioners — priorities, sharing of conditions, respect for locals, humility before the element — are at least as important as the written rules. Learn them, respect them.

Concretely: if you arrive at a spot you do not know, observe before acting. Ask, listen. Adapt to local customs rather than imposing yours.

Authenticity is one of the three founding principles set out in the Preamble. Concretely, on All Ride School:
• record real sessions, not invented ones;
• do not artificially inflate your level, your achievements, your experience, your certifications;
• do not post fake reviews, whether positive reviews about yourself or negative reviews about competitors;
• do not incite your relatives, your students or your friends to post reviews that do not reflect a real first-hand experience;
• do not attempt to circumvent the platform’s validation, moderation or reporting mechanisms.

The credibility of the review system and of the progress indicators is a collective asset. Rigging it means depriving others of the information they need to make informed choices.

All Ride School is not a commercial prospecting channel. If you are an instructor, you have a public professional profile in the directory — that is your legitimate promotion space. If you are a rider, your profile and your sessions allow you to share your practice — it is not a marketing showcase.

The following are notably prohibited: unsolicited private messages for commercial purposes, the mass dissemination of promotional links or content, the systematic solicitation of other users for third-party services, and any form of use of the platform disproportionate to its community purpose.

Everything you post or share on All Ride School engages your responsibility. This section specifies what you may and may not put online, in whatever form.

This Charter, and more broadly the rules of the All Ride School community, apply to all content you produce or disseminate on the platform, whether public or private:
• the visible elements of your profile (name, photo, biography, professional information if you are an instructor);
• the ride sessions you record and their descriptions;
• the photos and other media you upload;
• the reviews you post about instructors;
• the messages you exchange via the integrated private messaging;
• the exchanges you have with your AI Coach;
• any other form of contribution offered by the Services.

Private messaging is not a lawless zone. Your private exchanges are not continuously monitored by All Ride School, and their content is not accessible to members of our team in the normal course of operating the Services (see Section 1.2 of the Privacy Policy). But in the event of a report of a message or a conversation, or in the event of a legal obligation to disclose, the reported content may be subject to human review within the strict framework of the report or requisition concerned.

In short: everything that is prohibited in public on the platform is equally prohibited in private messaging. The private nature of an exchange does not legitimise any of the content prohibited in Section 4.3 below.

Exchanges involving a minor — The specific rules on the protection of minors provided for in Article 6.7 of the Terms of Use apply to all messaging exchanges involving a user aged 16 or 17. Any adult exchanging with a minor undertakes to maintain a strictly professional framework and to comply with the prohibitions listed in that same article. Any report involving a minor is handled as a priority by our team.

What you post must belong to you or have been freely obtained with the rights necessary for publication. Concretely:
• Do not re-publish without authorisation content (text, photo, video, design) that does not belong to you — whether copied from another user, a website, a magazine, a social network account, or any other source.
• When you post photos in which other people appear and are identifiable, make sure they have consented to appearing on your All Ride School profile. This precaution applies particularly to group sessions, children, and people filmed without having been warned.
• The terms for assigning rights over the content you post on All Ride School in the context of the operation of the Services are specified in Articles 5 and 12 of the Terms of Use. Concretely:

an interesting visual found on Instagram is not a visual you can re-publish on your All Ride School profile. A photo taken with another rider may be published if the rider agrees. A photo taken by a professional photographer remains their property, even if you appear in it.

The following categories are prohibited across all Services, in public as in private, irrespective of any consideration of context, intent or second degree.

• Child sexual abuse material or material sexually exploiting minors (CSAM), in all its
forms; solicitation, of a sexual or emotional nature, of any minor via private messaging or any other channel of the Services; any attempt to isolate a minor, request to switch to a third-party communication channel for non-professional purposes, or incitement to conceal exchanges from the minor’s parents, legal representatives or trusted third parties;
• apology, glorification of or incitement to terrorism, content produced or disseminated by terrorist organisations;
• explicit incitement to suicide, self-harm, or eating disorders;
• death threats, threats of serious violence or rape, against any identifiable person;
• content relating to human trafficking or sexual exploitation.

Any publication or exchange falling within these categories entails the immediate termination of the account concerned and, whenever a minor is involved or the law requires it, a report to the competent authorities (notably the PHAROS platform and the public prosecutor in France under Article 40 of the Code of Criminal Procedure; ( ); the NCMEC CyberTipline in the United States; the equivalent authorities in other jurisdictions).

• Any content manifestly illegal within the meaning of Regulation (EU) 2022/2065 on digital services (DSA) or of any applicable national legislation;
• content relating to the trafficking or sale of regulated goods (drugs, weapons, doping substances, protected species, counterfeit goods);
• infringements of others’intellectual property (unauthorised copies, counterfeiting, unauthorised use of trademarks);
• fraud, scams, phishing, pyramid schemes;
• non-consensual dissemination of intimate images (revenge porn).

• Pornographic, sexually explicit content, unsolicited nudity;
• hate speech and incitement to discrimination or violence against the protected categories listed in Section 2.3;
• harassment, intimidation, targeted personal disparagement against an identified user;
• doxxing — publication or dissemination of someone else’s personal data without their consent, with the intent to harm or harass;
• graphically violent content (except in an established journalistic, educational or awareness-raising context).

• Fake profiles, identity theft (whether of another user, a public figure, or All Ride School itself);
blatant disinformation, fake news, conspiracy theories dangerous to health or safety;
manipulation of the system: fake reviews, fake levels, fake achievements, fake reports, circumvention of validation mechanisms;
• spam, unsolicited advertising content, mass solicitations, schemes for artificially inflating engagement.

Content falling within the last three blocks is subject to the graduated moderation measures described in Section 6, the nature and intensity of which vary according to the seriousness of the breach, the apparent intent, the harm caused, and any prior record of the account concerned. The conditions for implementing terminations following such breaches are specified in Article 15 of the Terms of Use.

Note: the instructor review system will be opened progressively after the initial launch of the platform. The rules described below will apply as soon as this feature is effectively made available, under the conditions specified in Article 3.5 of the Terms of Use.

The review system is one of the pillars of trust between riders and instructors on All Ride School. It is at once a right for riders, valuable feedback for instructors, and useful information for the entire community. It is also a fragile mechanism, which only works on the condition that everyone plays the game in good faith.

If you are a rider and you have taken at least one lesson with an instructor listed on All Ride School, you have the right to publicly share your experience in the form of a review. No one — not even the instructor concerned, nor All Ride School — may prevent you from doing so on the grounds that the review might be negative.

If you are an instructor, the review system is an integral part of your public profile. By subscribing to an Instructor subscription, you accept that your students may review you and that these reviews are publicly visible on your profile, under the conditions of Article 7 of the Terms of Use.

Any review posted on All Ride School must be based on a personal, direct experience, lived by yourself. Concretely:
• the review concerns an instructor with whom you have actually taken one or more lessons;
• you account for your experience as you lived it, in your own words, in good faith;
• you do not invent, do not exaggerate one way or the other, do not lie by omission about elements that would substantially change the meaning of your review;
• you do not post a review on behalf of someone else, nor mandate someone else to post a review in your name.

Reviews produced or re-written by an artificial intelligence tool, excluding a simple spelling or grammar correction, are not permitted: a review must reflect your voice and your experience, not the voice of a machine.

The review system works as long as it reflects a free and sincere assessment. Any manoeuvre intended to distort it is prohibited:

• For instructors: do not offer discounts, gifts, free lessons, counter-services or any other form of consideration in exchange for a positive review. Do not exert any pressure — explicit or implicit — on a student to post, modify or withdraw a review. Do not solicit your relatives, your former students from other platforms, or third parties who have not had a direct experience with you on All Ride School, to post reviews about you.

• For riders: do not threaten an instructor with a negative review to obtain an advantage, a refund, an additional lesson or any other unforeseen benefit. The review system is not a means of contractual pressure.

• Reciprocally: no instructor has the right to retaliate against a rider who has posted a mixed or negative review — whether through threats, disparagement, public disclosure of the rider’s identity, or any other vindictive behaviour. A negative review is part of the job; the appropriate response is, where applicable, the use of the public reply-to-reviews function.

All Ride School may moderate a review that does not comply with these rules, that contains content prohibited in Section 4.3, or that is manifestly not based on a first-hand experience. Moderation decisions are taken in compliance with the principle of proportionality set out in Section 6.

The terms for the publication, anonymisation and retention of reviews are specified in Article 7 of the Terms of Use. In particular, published reviews are kept on the instructor’s profile even after the deletion of their author’s account (in anonymised form), in order to preserve the informational usefulness of the system for other users.

Community moderation on All Ride School rests on two pillars: everyone’s vigilance and the intervention of a human team. The tools described in this section allow you to report what seems problematic to you, and specify how we handle your reports.

You may report content, a message, a profile or behaviour that seems to you contrary to these rules or to the Terms of Use by the following means:

• From the application: the “Report” function is available on other users’profiles, in private messaging, and on published reviews. It allows you to specify the reason for the report and, where applicable, to provide contextual elements.

• By emailat report[a]allrideschool.com, describing as precisely as possible the content or behaviour concerned, its location on the platform, and the nature of the alleged breach.

For particularly urgent content — threats, endangerment, content falling within the “Zero tolerance” described in Section 4.3 — favour the channel that allows you to obtain a rapid intervention, and do not hesitate to contact the competent authorities in parallel if the situation warrants it.

Every report is examined by a member of the All Ride School team, within a reasonable time proportionate to its apparent seriousness and urgency. Moderation is not automated: decisions are taken by humans, in accordance with the absence of fully automated decision-making guaranteed in Section 2.8 of the Privacy Policy.

Several factors are taken into account in the examination:
• the apparent seriousness of the content or behaviour reported;
• the apparent intent of its author (gratuitous provocation, characterised malice, clumsiness, unassumed second degree);
• the actual or potential harm to the users concerned and to the community;
• any prior record of the reported account;
• the overall context of the publication or exchange.

The final decision and its reasoning are communicated to you under the conditions of Article 10 of the Terms of Use and, where the European regulation on digital services requires it, in the form of a statement of reasons compliant with its Article 17.

The measures we may take following an examination range from the lightest to the most definitive:
• Warning: reminder of the applicable rule, without restriction of use.
• Removal or hiding of content: deletion of the content concerned, without any other measure on the account.
Restriction of features: temporary restriction of access to certain functions (publication, messaging, reviews).
• Temporary suspension of the account : blocking of access for a specified period.
Definitive termination of the account removal: of access to the Services, under the conditions of Article 15.2 of the Terms of Use.

The choice of measure depends on the factors listed in Section 6.2. The gradation of measures is not systematic: a particularly serious breach (“Zero tolerance” content, characterised fraud, endangerment of others) may entail immediate termination from the first substantiated report.

If you consider that a moderation decision concerning you is unjustified, you have an internal right of appeal, under the conditions specified in Article 10.7 of the Terms of Use. If you reside in the European Union, you also have the external remedies provided for by the European regulation on digital services, mentioned in Article 10.8 of the Terms of Use.

The reporting system is a tool of collective protection. It is not a means of harming another user, of settling a personal conflict, or of eliminating a competitor.

The following are notably considered abuses of the system:
• repeated and manifestly unfounded reports targeting the same user;
• coordinated mass-reporting campaigns against a user or a piece of content, intended to artificially trigger a sanction (brigading);
• reports misused for purposes of harassment, blackmail, or contractual pressure.

Accounts using the reporting system in a manifestly abusive manner are sanctioned according to the same graduated scale described in Section 6.3.

The Charter does not only create obligations on your part. It also describes what you can expect from us.

We explain the rules we apply. When we take a moderation decision concerning you, we communicate the reasons to you in clear and understandable terms, in accordance with Article 10 of the Terms of Use.

We handle reports within times proportionate to their seriousness and urgency. The “Zero tolerance” content described in Section 4.3 is given absolute priority.

Our examination of reports is conducted without prejudice towards the users concerned. A negative review does not influence us any more than a positive one. A subscribed instructor is not treated with more leniency than a free rider. Our commercial interest in keeping a user on the platform does not come into play when it comes to protecting the community.

Our moderation decisions respect freedom of expression within the limits set by applicable law and by these rules, the privacy of users, and the principle of non-discrimination. We rely on the standards set by the European regulation on digital services and by the Charter of Fundamental Rights of the European Union.

This Charter is not a fixed document. It will evolve with the community, with usage, with regulation, with the feedback you give us. If you wish to share a suggestion, a misunderstanding or a request for change, write to us at support[a]allrideschool.com.

This Charter forms part of the contractual framework of All Ride School. Its changes are governed by the mechanism common to the Terms of Use, the Terms of Sale and the Privacy Policy, described in Article 17 of the Terms of Use.

In particular, any material modification of the Charter — that is, any modification liable to substantially affect your rights or obligations as a member of the community — is subject to a notice period of at least thirty (30) days preceding its entry into force, notified by email to the address associated with your account and by a notification visible within the application.

Minor modifications, of simple clarification or correction, may take place without notice, with an update of the date shown at the top of this Charter.

To report content or behaviour contrary to this Charter:
• Within the application: via the “Report” function (Section 6.1);
• By email: report[a]allrideschool.com. Dedicated child safety point of contact: All Ride School designates report@allrideschool.com as the dedicated point of contact for any report relating to the safety of minors, including content constituting child sexual abuse and exploitation (CSAE).

For any question relating to the Charter, its interpretation, or to share your suggestions with us:
• By email: support[a]allrideschool.com.

For any question relating to your personal data, or to exercise your rights over your data, contact us at privacy[a]allrideschool.com (Section 12 of the Privacy Policy).